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Refund Policy

Hemply Wellness 30 Day Refund Policy

Refund Policy

Refund Policy/Cancelation – If you are unsatisfied with your purchase as a result of damage to the package or having received the wrong product you may return your item within 30 days for an exchange or store credit that will not expire. Email us at mail@hemplywellness.com with return or exchange and your confirmation # in the subject line. Please include a clear picture of the damage and a statement such as, “My product arrived damaged and I would like to exchange it”. In the case of the wrong product being shipped you could write, “I received the wrong product, I would like to initiate an exchange”. Then once you receive our exchange initiation email, ship it back to us (please use secure packaging or use original packaging) and we will resend you the original order as soon as we receive your return.

Exchange Eligibility and Returns by Mail

To be eligible for an exchange, your item(s) must have arrived damaged or defective or not be the items ordered by you. To approve your exchange, we require a confirmation # or proof of purchase. Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and will be sending you the exchange. After receiving our Exchange Initiation email, you have 10 days to get the item(s) to us or else the exchange is possibly considered void.

Unfortunately, we are such a small company that for now, you will be responsible for paying the return shipping costs for exchanging your item. We intend to update this return and exchange policy with more flexible conditions. Please consider using a trackable shipping service or purchasing shipping insurance. HW cannot guarantee that we will receive your returned item.

Email:

mail@hemplywellness.com

Shipping Address:

Hemply Wellness LLC
920 M Street SE
Washington, District of Columbia 20003